Customer Service
boutique.HolaMartin.com
boutique.HolaMartin.com
is committed to provide you Fast, Easy, and Reliable Service. On this page you
will find answers to most of your questions involving the shopping, checkout
and shipping processes. Select from a category below to receive further information
on any particular subject. If your question is not listed below, please feel
free to contact us at (888) 56-MARTIN / (888-566-2762) o Monday through Friday 8:00 AM to 5:00 PM
PST or email us 24 hours/day at ayuda@holamartin.com.
Item Availability
Our inventory is
constantly updated in real time. When you view an item, you'll know instantly
whether or not it's in stock. Sizes/Items that are currently not available are
removed from the ordering options and will not be orderable.
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Shipping Methods
Your order usually ships
no later than the next business day after it is placed. We do not ship on
weekends or holidays. If an item is on backorder, we will contact you by e-mail
to let you know the expected shipping date.
The default delivery method is Standard Ground. Delivery times will vary based
on the method of shipment you choose and your location. Shipping costs vary
depending on the total value of your order, shipping method selected, and your
location. Our shipping methods include USPS and FedEx.
When you check out, you
will be prompted to choose a shipping method. (Some destinations may offer only
one shipping method.) Your shipping charges will be automatically calculated
during checkout prior to the completion of your order.
Generally, you may upgrade your shipping method for overnight service). If you
upgrade your shipping method, your order must be received and your credit card
authorized by 12:00 pm (Noon) PST or your order may not be processed until the
following business day.
Shipping and handling
charges for orders in excess of $400 may be adjusted to reflect actual shipping
costs. This adjustment may increase or decrease the cost reflected on our
shipping tables due to variances in weight, carrier, and destination. You will
be contacted for approval if the shipping charges are to be adjusted.
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The following are
Shipping Methods for shipments within the contiguous 48 States:
Standard Ground
Most items can be shipped
to addresses in the 48 contiguous United States via Standard Ground
service. You can generally expect your order to arrive within 4 to 8
business days. We generally ship Standard Ground orders via USPS First
Class, USPS Priority Mail or FedEx Ground.
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Next Day Air
Next Day Air is generally
delivered the following business day, usually in the afternoon, if we
receive your order by 12:00 pm (Noon) PST. Next Day Air is not available
for Saturday delivery except under special circumstances. If you require
Saturday Delivery, please contact us at (888) 56-MARTIN / (888-566-2762)as there is an additional surcharge for this service. We do not
offer overnight delivery to PO boxes is via FedEx or USPS Express Mail. All
orders to P.O. Boxes for Next Day Air will be modified after the order is
placed and shipped regular USPS. We cannot ship Next Day Air to APO/FPO
addresses. Also, Next Day Air delivery may not be available to certain
remote locations.
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APO/FPO
Addresses
We ship to APO/FPOs only by USPS Priority Mail. Standard shipping is the only
available service at this time. Alaska and
Hawaii Click here for Shipping
Methods and Costs (in US Dollars) for shipments to Alaska and Hawaii. Puerto Rico, US Virgin Islands and
Guam -
tienda.univision.com also ships to Puerto Rico, the US Virgin Islands and Guam
via USPS Priority Mail. Click here for Shipping
Methods and Costs (in US Dollars) for shipments to Puerto Rico, US Virgin
Islands and Guam.
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Shipping Rules and Restrictions
Orders are shipped on
business days only. Business days are Monday-Friday, excluding federal holidays
within the United States.
An order containing
multiple items typically receives a volume-shipping discount. Your actual
shipping and handling cost will automatically compute on the Shipping Options
page of checkout.
You will not be charged
for any item until it is shipped to you.
Please call a Customer Service Specialist at (888) 56-MARTIN / (888-566-2762)
if you have any questions.
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Incorrect Address
If the address is incorrect
or outdated, the package is typically returned to us by the carrier or the
unintended recipient.
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Address Format
If a post office box address
was entered in a format our system does not recognize, the package may be
shipped through a carrier that cannot deliver to a post office box. To
ensure that such packages are routed through the proper carrier, please
enter the box number as "PO BOX" followed by the number.
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Other Address Problems
In rare cases, it is also
possible that the address label became illegible during the shipping and
handling process.
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Failed Delivery Attempts
Most of our carriers make
three attempts to deliver a package. Packages that contain more than $400
of merchandise will always require a signature; otherwise, it is generally
up to the driver's discretion to determine whether a signature is
required. If the driver feels it is best to obtain a signature and no one
is present to accept the delivery after three attempts, the package will
be returned to us.
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Refused by Recipient
If a gift recipient is not
expecting a gift, they may refuse the package if they believe it was sent
to them in error. If you still want to send these items, you may want to
let the recipient know that a surprise is on the way.
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Our Return Policy
You may return most items
purchased at CompraUnivision.com within 30 days of delivery for a full refund. Items
not subject to return are Custom Jerseys and/or worn or damaged items. We'll also pay the return shipping cost if the return is a result of our error,
for example wrong size or item shipped. If you received a damaged, defective,
or incorrect item, click here.
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Need
to Return an Item?
Our Returns Center
will guide you through the return process and provide you with a printable
return authorization slip. In order to contact our Return Center please call
(888) 56-MARTIN / (888) 566-2762 or e-mail us at ayuda@holamartin.com
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Returns
and Exchanges
Exchanging an Item
The packing slip in your package will contain detailed instructions
for exchanging an item. Here are the basic steps:
- Please refer to your packing slip for return
information.
- Pack the item securely in the original package, if
possible.
- Enclose a copy of the original packing list with the
item. Be sure to keep a copy of the packing list for your records. If you
cannot send your packing list, please include your order number, billing
name, and address with the item.
- All products must be returned in good condition, in
original packaging (whenever possible), and with all tags, paperwork,
parts and accessories to ensure full credit.
- All return shipping charges must be prepaid. We
cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use FedEx or
Insured Parcel Post for your return. Unless your packing slip directs you
to ship an item to a different address (and if so, follow such
directions), ship the return package to:
|
Returns Department
c/o Hola Martin
3449 1st Avenue L-35
Miami FL 33137
|
- Keep the Return Tracking Number from the package you
are returning to ensure that the package is returned to the warehouse.
- You can expect a refund in the same form of payment
originally used for purchase within 30 days of our receiving your returned
product. You will be refunded the shipping cost if the return is a result
of a manufacturer error or a shipping error on our part.
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Damaged or Defective Items
If you receive a damaged
or defective item, contact a Customer Service specialist within 30 days of
delivery at (888) 56-MARTIN (888) 566-2762 or by e-mail at tienda@holamatin.com.
Please supply the specialist with your order number, item number and tracking
number from your original confirmation e-mail. The specialist will also need
your e-mail address and phone number. tienda.univision.com will make every
reasonable effort to replace the item in a timely manner. We will cover shipping
charges if there was damage to the item due to shipping.
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Security,
Privacy, Terms of Use |
|
Secure Shopping
Guarantee
boutique.HolaMartin.com
understands your concerns about Internet security. We make every effort to
protect your personal information by employing a secure web server that
supports industry-standard Secure Socket Layer (SSL) encryption.
Please send any questions
or comments regarding this secure technology to ayuda@holamartin.com.
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Credit
Card Information
Your privacy and the security of your personal credit card information is
vitally important to us. HolaMartin.com will never rent or sell the information
gathered in a credit card transaction. We use industry-standard, SSL (Secure
Socket Layer) encryption. We do not sell or provide any third parties with any
personal credit card information.
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Email
Addresses
We may collect your email address when you (i) choose to send us an email
message, (ii) choose to fill out one of our online forms to request information
about our products and services, or (iii) purchase one of our products. We may
use your email address to respond to your inquiry and to communicate with you
when necessary to provide customer service and/or follow-up information related
to a product purchase or shipping information. We may also use your e-mail
address to contact you about special offers from time to time. We do NOT sell
or provide any of your personal information to third parties.
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Postal
Addresses
We may collect your postal address when you (i) choose to fill out one of our
online forms to request information about our products and services, or (ii)
purchase one of our products. We may use your postal address to respond to your
inquiry and to communicate with you when necessary to provide customer service
and/or follow-up information related to a product purchase or shipping
information. We may also use your postal address to contact you about special
offers from the online store from time to time. We do NOT sell or provide any
of your personal information to third parties.
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Telephone
Numbers
We may collect your telephone number when you (i) request that we contact you
by telephone, or (ii) choose to fill out one of our online forms to request
information about our products and services, or (iii) purchase one of our
products and we need to communicate with you about billing or shipping
information. We do NOT sell or provide any of your personal information to
third parties. However, we may disclose the information listed above when
required by law or court order.
We hope this Security and Privacy Policy statement answers your questions about
how we handle the personal information you provide us.
If you have any
questions, please do not hesitate to contact us by email (ayuda@holamartin.com), or phone us
between 9 am and 5 pm EST at (888) 56-MARTIN / (888) 566-2762.
Emails About Your Order After you
place your order, you will receive e-mails about your order. Below are examples
of e-mails you might receive:
- Order Confirmation: This e-mail confirms that we
have received your order. It includes your order number. Keep this e-mail
for your records.
- Back Order Status: This e-mail informs you that
an item from your order is not available for immediate shipment and will
ship when it is available. Your credit card is charged when the item is
shipped. When the item is available to ship, we will send you an e-mail
with your order number. Keep this e-mail for your records.
- Shipment Confirmation: This e-mail confirms that
your order or part of your order has shipped. You may receive multiple
e-mails depending on the items you selected, or if you ordered multiple
items and they were shipped separately. The arrival time of your order
depends on the shipping method selected, item selected, and your shipping
location.
- Important notice about your order: There are a few reasons why
you would receive this e-mail, including: difficulty in processing your
order, inability to ship to the address provided, duplicate order, or
cancellation of order. Should you receive a notice like this, please call
a Customer Service specialist at (888) 56-MARTIN (888) 566-2762 immediately so the problem
can be addressed.
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Cancellations
Occasionally, orders or
parts of an order are cancelled for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing your payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
- Cancelled due to a customer request.
. You
will not be billed for any cancelled items. If you are interested in
alternative products, please contact a Customer Service Specialist by e-mail (ayuda@holamartin.com) for a
recommendation.
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E-mail: ayuda@holamartin.com
Website
Feedback Send suggestions to ayuda@holamartin.com on how we can improve our online store to serve you better.
Bulk Sales
Contact our Bulk Sales
Staff if you are interested in purchasing a large quantity of products for your
organization. Send us an e-mail concerning bulk sales ayuda@holamartin.com please put bulk
in your subject line.
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